Repairs & Returns
Turn returns into recovered revenue.
Handle every post-sale scenario in its own dedicated module — clear ownership, no cross-contamination between workflows.
Separate Workflows for Returns, Repairs & FBA Removals
Handle every post-sale scenario in its own dedicated module — clear ownership, no cross-contamination between workflows.
- Independent modules for Returns, Repairs, and FBA Removals, each tailored to the specific roles and processes involved
- Standardized return order creation with structured data entry fields and an urgent-flag option for priority cases
- Bulk import and manual creation both supported, accommodating returns from multiple sources and channels
After-Sales Inventory Visibility & Serial-Level Traceability
Track every returned and repaired unit from receipt to disposition — no blind spots in your reverse logistics.
- Pending inspection inventory summarized by SKU with filter and export for repair scheduling
- Restocking records and full operation history retained — operator, quantity, and timestamp all auditable
- Serial number (SN) level tracking for high-value items, with repair status and disposition outcome clearly logged
Issue Analytics & Automated Escalation
Turn after-sales data into actionable product insights and keep your team on top of every open case.
- Aggregated issue statistics surface recurring defect patterns to directly inform product improvement decisions
- Automated email notifications at key workflow milestones ensure responsible parties are alerted before cases go overdue
Try EBizHub today
Track every unit, spot repeat issues sooner, and keep every after-sales process accountable.